FRSC RS12 Zonal Commander hosts stakeholders forum for 2026 Customer Service Week

The Zonal Commanding Officer, Federal Road Safety Corps, Zone RS12 Bauchi, Assistant Corps Marshal Leye Adegboyega, fsi, hosted a stakeholders’ forum for the 2026 International Customer Service Week celebration, on the theme “Extra Mile: Our Shared Responsibility for Safer Roads and Better Service Delivery”.

The forum, held on Wednesday, 7th October 2026 at the FRSC Zone RS12 Command Headquarters, Bauchi, had in attendance representatives of government Ministries, Departments and Agencies, representatives of transport unions and fleet operators, gentlemen of the press, as well as officers and men of the FRSC.

The forum is a component of the International Customer Service Week held annually, which provides the FRSC with a valuable opportunity to reflect on the people it serves, the quality of service it provides and the responsibility entrusted to it as an organisation.

Welcoming guests and stakeholders, the Zonal Commanding Officer described the FRSC’s customers as not merely individuals but as respectable Nigerians whom the personnel of the Corps owe the responsibility of serving right.

He said the quality of service provided by the FRSC has a direct bearing on public confidence in the Corps and, ultimately, on road safety. He described every interaction between any FRSC official and a member of the public as an opportunity to demonstrate professionalism, courtesy, fairness, integrity and respect.

He therefore charged the officers and men of the Corps to continue to uphold the principles of integrity, accountability, responsiveness and professionalism in the discharge of their duties.

He also urged them to always remember that the FRSC uniform represents an institution entrusted with the protection of lives and property on Nigerian roads and that members of the public who interact with the Corps must be treated with dignity and respect.

The FRSC boss further went on to appreciate the distinguished attendees at the forum for their continued partnership and support towards the collective responsibility of making Nigerian roads safe for all road users.

He described the FRSC mandate as going beyond enforcement alone, but encompassing road safety education, prevention of road traffic crashes, rescue operations, traffic management, public enlightenment and the provision of services that contribute to safer and more efficient road transportation for the benefit of all Nigerians.

He therefore urged members of the public to appreciate the responsibilities of FRSC personnel and cooperate with them in the interest of safety and orderly traffic management.

ACM Adegboyega further encouraged stakeholders to continue supporting initiatives aimed at improving driver behaviour and discipline, vehicle roadworthiness, compliance with traffic rules and regulations, responsible fleet management, road safety education and awareness, as well as prompt response to road traffic emergencies.

“When we work together, the impact of our collective efforts becomes greater,” he said.

He identified the ability to listen as one of the fundamental principles of effective customer service and informed the gathering that the FRSC remains open to the concerns, experiences and suggestions of road users. He therefore encouraged members of the public to provide feedback through the appropriate channels to enable the Corps to serve them better.

He also made it known that the Corps will continue to embrace technology and innovative approaches that can make its services faster, more transparent and more convenient for the public, as digital platforms and other technological solutions provide opportunities to reduce unnecessary delays, improve communication, enhance accountability and strengthen the relationship between the Corps and the public.

This, he said, is because the modern world demands services that are efficient, accessible, transparent and responsive. He said this will go hand in hand with courtesy, empathy, patience, professionalism and a genuine commitment to helping people.

The Zonal Commanding Officer brought his address home to the theme of this year’s Customer Service Week, “Extra Mile: Our Shared Responsibility for Safer Roads and Better Service Delivery,” which he described as particularly relevant to the mandate of the FRSC.

He said going the extra mile means putting extra effort into ensuring sanity in society, which may translate to an FRSC officer taking an extra moment to educate a motorist rather than merely enforcing a regulation, assisting a stranded road user, responding promptly to an emergency or treating a member of the public with patience and dignity. For a driver, he said going the extra mile may mean refusing to speed, ensuring that his vehicle is roadworthy, avoiding driving under fatigue or the influence of alcohol and putting the safety of passengers and other road users first.

For fleet operators, he described it as ensuring proper vehicle maintenance, responsible driver management and strict compliance with safety requirements, while for government agencies, it means providing the necessary support, infrastructure, resources and collaboration required to improve road safety. “Going the extra mile is therefore not the responsibility of one organisation or one individual, but a shared responsibility,” he said.

He concluded his address by reaffirming the commitment of the Corps to providing services that meet the expectations of the Nigerian public, while maintaining the highest standards of professionalism. He charged personnel to resolve to give quality service, not only during the Customer Service Week but throughout the year, ultimately for the preservation of human lives on Nigerian roads.